Shipping and customs

The LOA (Letter of Authorization) is an official document required in certain countries to ensure proper handling of customs clearance and import charges.
Currently, this is especially necessary in the United States.

Why is the LOA important?

• It confirms to FedEx that we (the customer), as the importer, will cover all costs related to customs clearance (duties and taxes).
• Without this document, FedEx cannot determine who should receive the invoice for customs charges.
• The LOA must be fully completed, signed, and stamped by the company. Providing your FedEx account number is *mandatory for accurate billing.

*If you do not have a FedEx account number, please complete the LOA anyway.

What happens without an LOA?

• No shipping release: Without a completed LOA, the seller all4sps AG cannot release the order for shipment.
• Incorrect invoicing: Customs and import charges may be incorrectly billed to the end customer.
• Proper VAT invoice: The LOA ensures the customer receives an official invoice with VAT shown, allowing them to reclaim input tax where applicable in their country.

In short:
The LOA ensures FedEx knows exactly who is responsible for the charges and enables smooth customs clearance.

The prices are net prices in Euro or CHF excl. Swiss VAT and shipping and any customs clearance costs.

The EORI number (Economic Operators' Registration and Identification) is a unique identification number issued by customs authorities in the European Union. It is used to identify economic operators engaged in customs-related activities, such as importing or exporting goods. The EORI number allows customs authorities to uniquely identify companies and facilitate the customs process. Every company conducting customs activities within the EU requires an EORI number.

We do not provide any of these documents, nor do we issue EU1 documents or provide CE-certificates. As we sell older and already discontinued goods and we are not the manufacturer of these goods, we recommend that you contact the manufacturer directly.

You can pick up any item purchased from us personally during opening hours, after prior notification.

We charge a flat rate for the provision of the item.

The item can only be picked up after it has been paid for or you meet the criteria for an order on account.

Buyers outside of Switzerland who pick up their orders in person must organize all customs clearance on their own.

all4sps AG will only provide three commercial invoices showing Swiss VAT. If the buyer sends us the original export confirmation from customs,

we will refund the calculated value added tax.

Yes, self‑pickup is possible. Please follow the process below:

1. Written order
   Send us your order in writing.
   All our prices are net prices. The import VAT of 8.1% must always be paid by the customer.

2. Order confirmation
   You will receive our official order confirmation after we receive your request.

3. Preparation & customs documents
   We prepare the goods and issue three customs invoices for you.
   Customs clearance must be handled by the customer.

4. Appointment required
   A scheduled appointment is required for pickup.

5. Payment
   If no other agreement was made, payment must be made in cash.
   Alternatively, you may pay in advance via PayPal, including Swiss VAT.

6. Refund of Swiss VAT (8.1%)
   Once we receive the confirmation of import VAT from your import country, you may request a refund of the Swiss VAT using the original customs document.

We use sustainable cardboard packaging material whenever possible and try to use as little plastic as possible. All items are packed with the greatest possible care.

You have the option to select express shipping in the webshop at checkout. The price will be calculated directly for your shopping cart.

All embargoed countries are not supplied by all4sps. In case of intentional deception to enable shipment to an excluded country, we reserve the right to take legal action.

"Third Country" is a term used in the European Union (EU) to describe a country outside of the EU and the European Economic Area (EEA).

A "Third Country" is thus a country that is neither a member of the EU nor the EEA.

As soon as the goods/package has left the place of delivery (handover of the package to FedEx), the transport risk is fully transferred to the buyer. From then on, all4sps AG is no longer liable for transport damages and/or lost packages.

You can find more information under the point "insured shipping".

 Incoterms are standardized international delivery clauses that serve as a contract between seller and buyer.

Unless otherwise agreed, ALL4SPS will ship CPT Wolfhalden Switzerland only.

In case of a delivery on the basis of CPT, the Seller shall be responsible for the delivery of the goods including transport costs to the named place of destination at the Buyer's premises. Expressly excluded are the costs for the execution of all necessary import formalities. These shall be borne by the buyer.
Therefore, all duties related to importation in the country of destination are to be paid by the buyer or consignee. If an order exceeds a certain value of goods (in Switzerland 65 CHF, in the EU there is no longer a VAT exemption limit), the order becomes subject to VAT. The shipment will therefore be duty paid on the recipient in the country of destination.

We ship with Fedex and UPS - the choice is up to ALL4SPS

We allow customers to pick up with Fedex, UPS, and DHL. Label and pick up must be arranged within 3 days and forwarded to us.

For delivery to private individuals, the following information is mandatory.

• Correct billing/delivery address for invoicing.
• E-mail address for electronic invoicing
• Name and telephone number of contact person

For delivery to companies, the following information is mandatory.
  

• Correct billing/delivery address for invoicing. 
• E-mail address for electronic invoicing*
• Name and telephone number of contact person
• USTID / VAT ID
• For companies from the European Union EORI number

Important: No shipping without EORI number possible in the EU area. 

Information about EORI
  
If you do not have an EORI number, it is sufficient for us if you send us the copy of the registration confirmation. 

Alternatively, we can also ship as "private". Accordingly, you can not claim the import VAT charged. 

This depends on various factors over which we have no control. These include your location, customs clearance and possible delays with our shipping service provider. 

Please note that all4sps AG cannot guarantee fixed delivery times, as they depend on many variables. 

For a rough estimate, we recommend contacting the shipping service providers (Fedex, UPS, DHL) directly.

Transport insurance must be requested by the customer after receiving the order confirmation.

If transport insurance is requested, we will send you its price in an adjusted order confirmation. Otherwise "Incoterms CPT 2020" applies as soon as the goods/package has left the place of delivery (handover of package to FedEx) the transport risk is fully transferred to the buyer.

ALL4SPS AG is no longer liable for transport damages and/or lost packages.

All items are shipped from Switzerland CH | 9427 Wolfhalden Incoterms DAP.

•  FedEx Standard / FedEx Priority
• Customer’s FedEx account (import number required)
• Swiss Post (Switzerland only)
• FedEx Domestic Swiss Pack (Switzerland only)

(AGB Sec. 8.1)

Incoterms® 2020 – CPT. ALL4SPS pays freight to the named place but does not clear for import and does not pay import duties/taxes.

(AGB Sec. 8.2–8.3, 9.3)

Always the consignee/buyer; amounts and rules vary by country and are beyond ALL4SPS’ control.

(AGB Sec. 9.2)

If charges are refused and the parcel is returned, all resulting costs (return freight, storage, processing, administration) are fully charged to the customer.

(AGB Sec. 9.2)

No. The correct customs value is always declared; under■declaration is declined and may be reported to authorities.

(AGB Sec. 9.5)

Yes. In some countries it’s required before release; the customer/consignee must provide it promptly on request.

(AGB Sec. 9.4)

If payment and all required data arrive by 14:00 CET, dispatch is typically the same working day. Contact details must be updated within 5 hours after purchase; otherwise shipment goes to the stored address without later liability/support

(AGB Sec. 2)

Transit times vary by destination/carrier; no binding ETAs. Tracking is e-mailed after dispatch.

(AGB Sec. 13)

Under CPT, risk passes to the buyer upon handover to the carrier. Cargo insurance is available on explicit request; costs are invoiced separately.

(AGB Sec. 11)

Shipping is currently excluded to: Afghanistan, Belarus/Weissrussland, Guinea, Guinea-Bissau, Irak, Iran, Israel, Jemen, Kuba, Libanon, Libyen, Nordkorea, Republik Mali, Republik Südsudan, Russische Föderation, Somalia, Sudan, Syrien, Tadschikistan, Turkmenistan, Ukraine, Usbekistan, Venezuela. Export control obligations apply.

(AGB Sec. 10, 5.1)

Returns require prior written authorisation and a confirmed RMA form; unauthorised returns are sent back unprocessed at the buyer’s cost.

(AGB Sec. 6.4)