FAQ Rückgabe - Garantie

A warranty claim will be rejected in the following cases

• If our trademarked warranty seal has been damaged, taped over, removed or tampered with.
• The installation of the purchased item was not demonstrably carried out by qualified personnel.
• If frequency converters, servo amplifiers, drive controllers, etc. have been put into operation without a formation according to the manufacturer. For more information see the article FAQ
• No warranty or return for software and licenses
• No guarantee or return for consumables and installation material such as terminals, cables, labeling material, protective foils, fastening material, etc.
• No warranty or return on repair materials such as touch modules, HMI enclosures, backlights, LCD display if installed by the customer.

If the customer returns unneeded or incorrectly ordered assemblies to ALL4SPS, he has to bear the transport and customs costs incurred for this. "Incoterms CPT" to be borne by the customer. Unneeded goods are to be returned to ALL4SPS within fourteen (14) days after receipt, otherwise a return is excluded.
excluded. The date of receipt shall apply on both sides. The goods must be in the same condition as they were shipped. Opened seals exclude a return.
In this case we will charge the costs incurred. 

In any case, the following return fees apply:

• Part has been packed but not yet picked up. 10% of the value of the goods
• Package has already been picked up. 15% of the value of goods + shipping costs

A return is excluded under the following circumstances:

• Exceeded return period
  Returns must be made within 14 days of delivery. After this period, returns are no longer accepted.

• Damaged goods
  Items showing signs of use, damage, or missing components cannot be returned.

• Broken manufacturer seal
  If the original manufacturer seal has been broken or removed, the item is not eligible for return.

• Tampered warranty seal
  Products with removed, damaged, or tampered warranty seals are excluded from return.

• Software licenses and specially marked items
  Software licenses and items explicitly marked as non-returnable are generally excluded from return.

• Consumables and installation materials
  Consumables and installation materials that are opened or no longer in their original sealed packaging cannot be returned.

• Shipping delays beyond our control
  Cancellations due to delivery delays outside the responsibility of all4sps GmbH do not qualify for a return.

Each return or warranty claim must be recorded separately using the all4sps RMA form and may not be returned until approved by all4sps. We take the liberty of refusing to accept returns that have not been registered. The RMA form can be found at the following link. 

all4sps RMA

In the following cases the return shipping costs will be covered by all4sps.

• In case of receiving a different item than ordered
• In case of wrong information in the online store except eBay
• In case of receipt of an item not ordered
• Upon receipt of a defective item (DOA)
• The item to be returned must be sent well packed to the shipping address below.

After shipping, we must be notified of the tracking number.

Delivery address

all4sps AG
"Return Departement
Friedberg 234
9427 Wolfhalden
Switzerland CH

It is your responsibility to inspect the received item immediately upon receipt. You have 24 hours after receipt to report any such defect. 

• whether the ordered item has actually been delivered
• whether the item is in the expected condition
• whether the item was damaged during transport
• whether the item is in working condition

Please use our RMA form to report an issue.